Atrium Health Wake Forest Baptist (formerly Wake Forest Baptist Health) transitioned its patient portal from myWakeHealth to MyAtriumHealth on June 30th, 2024. This article provides a comprehensive guide to navigating customer service for both MyAtriumHealth and lingering myWakeHealth inquiries.
Contents
MyAtriumHealth Customer Service
- General Inquiries:
- Phone: Call the toll-free patient support line at 888-716-WAKE (9253) for assistance with MyAtriumHealth features, appointments, or general questions.
- Technical Issues:
- MyAtriumHealth Login Page: If you encounter login issues, navigate to the MyAtriumHealth login page https://my.atriumhealth.org/myatriumhealth/Authentication/Login and utilize the “Forgot Username?” or “Forgot Password?” links for recovery. Alternatively, call the MyAtriumHealth Patient Support Line for assistance.
- Billing Inquiries:
- MyAtriumHealth Website: Visit the Atrium Health website for information on bill payments. They likely have a dedicated bill pay section or portal.
myWakeHealth Customer Service (Limited Support)
- Limited Functionality: As of June 30th, 2024, myWakeHealth functionality is limited. You can only access health information until that date.
- Portal Access Issues:
- MyAtriumHealth Login Page: While myWakeHealth is no longer the primary portal, you can still access your health information for services rendered before June 30th, 2024, by logging in to MyAtriumHealth using your existing myWakeHealth credentials.
- Important Note: If you have trouble logging in with your myWakeHealth credentials, contact MyAtriumHealth Patient Support for assistance (number above).
Additional Resources
- Atrium Health Wake Forest Baptist Contact Us:https://www.wakehealth.edu/patient-and-family-resources/services-and-amenities/myatriumhealth
- This webpage offers a variety of contact options, including phone numbers for specific departments and services.
- MyAtriumHealth FAQs:https://www.wakehealth.edu/patient-and-family-resources/services-and-amenities/myatriumhealth
- The MyAtriumHealth login page has a Frequently Asked Questions (FAQ) section that might address your concerns.
Conclusion
The transition from myWakeHealth to MyAtriumHealth aims to streamline patient experience. By utilizing the resources provided in this article, you should be able to find the appropriate customer service channel for your MyAtriumHealth or lingering myWakeHealth inquiries. If you have any concerns regarding your health information or upcoming appointments, do not hesitate to contact Atrium Health Wake Forest Baptist directly.